Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. on 23-04-2021 2 days ago I suddenly stopped being able to send emails and get the message below. We do not allow any commercial relationship to affect our editorial independence. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. By coincidence(? But again got error messages which I now cant remember. Sadly not the same as my experience. on But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. This amount is subject to change until you make payment. Can I move my BT Email address to another account? Here are some answers to help you. Not receiving @btinternet email. 14h17, on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. provided; every potential issue may involve several factors not detailed in the conversations I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. After 6 mos., if selected you will be billed $10.99/mo. This sounds fiddly, but isn't necessarily. I consistently receive this warning:whenever I try. Virgin Media says email accounts are only available to current customers. We appreciate you reaching out to us about Mail. Thank you anyway. to know I'm not alone. 15h04. I am using the Outlook app on a Samsung phone. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. What does this mean? There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. I've got a "failed delivery message". 2 users liked/thanked this post: Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 23-04-2021 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Thanks for the suggestion. Go back to: Email help. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Thank you, JW. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. If I go into iCloud web page, then I can send and receive as normal. 14h08. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. By 10h38 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Switching email address if you have never done so before can feel like a daunting task. Rachel Rickard Straus, Financial Mail On Sunday Apple may provide or recommend responses as a possible solution based on the information Just one other thing that might be relevant. Just goes straight to outbox, then tries to send . Tried on various devices with same result. It takes a while to get a reply from the Postmaster but they will respond. on Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. on Announcements, Guides & Community Updates. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I have tried sending individual messages and simple test messages but nothing works. If that doesn't fix the problem, see the next section. What can be done to fix this problem please? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Has anyone else encountered this and found a solution ? Having the same problem myself today - unable to send emails from my @btinternet.com account. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. on Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 23-04-2021 I cannot send even the simplest of messages this morning. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. We shall never know, but fingers are firmly crossed that the service will return to normal. I feel there is something going between Google and Apple. You should however check that your email clients are using the correct settings as per this link. Oops. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Any suggestions please, User profile for user: I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). This morning I clicked on the email icon on my phone and was again asked to login. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. This was a pain, but I went along with it or else I couldnt use email. Sky allows former customers to keep their email account free of charge and indefinitely. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. The other two people that are having the same problem are using Samsungs, but haven't said which model. Go through and update your details for each one with your new email address. I have deleted the app and reinstalled it. One of the mails having been sent as long ago as April 4th. Apple disclaims any and all liability for the acts, 15h33. 23-04-2021 From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Emails from btinternet.com addresses not received. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake BT allows former customers to access a basic form of their email account for free. This is a BT residential customer to customer forum. We do not write articles to promote products. I have a recent problem with my email service. 19h37 They also sent a test email from a PC using an outlook client and that didn't come through either. The account I am using is Gmail (the google mail). I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 We have received reports that emails to btinternet.comemail addresses are being blocked. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It is they that should investigate why other email providers don't have this problem. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 17h25. on 15h24. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. on Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 3 users liked/thanked this post: One further piece of information. MisterW, bobpullen. P.S. Problems with email. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Yesterday, I managed to contact BT via webchat. They forecast a response within 72 hours. If you're having problems, try logging in to webmail. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. We receive the following message when we try to send from our Mac. Townman, Gandalf. This started suddenly about 5 or 6 weeks ago. TalkTalk allows you to access your email account for 12 months after you switch. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Doing so can save hundreds of pounds. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Thanks for the super fast analysis and reply. If not, how do we get a moderator involved? - We do not send parcels to PO BOX addresses. 14-07-2019 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Sending or receiving email. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. They must realise that they have a dreadful name. I can send & receive the bt emails using the Samsung mail app. 14h56, on Accounts that are inactive for six months are deleted automatically. Any ideas? Have you had the chance to check if the issue persists on a different user account? 13h18. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 19-12-2022 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! To start viewing messages, select the forum that you want to visit from the selection below. This has made me want to look a bit further and so I found the Community. Why cant my email address have BT.com in the display name? Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. on 09-07-2019 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Looking through previous posts I see this has been a regular problem. PaddyB. Page 1 of 2 1 2 Last I spoke too soon. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Our standard shipping option is via Royal Mail airmail. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Townman, Gandalf, anneoconnor. I've rebooted twice and reinstalled Office 365 without success. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Something went wrong. I can take the same message and copy it into gmail and send from there and it gets through with no problem. In my view, the Postmaster group are doing it the wrong way round. Hi 23-04-2021 However, give yourself enough time to smoothly switch over and you may find it is worth your while. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? When this happens. This is going to need looking at by their email support team. 14-07-2019 Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! 3) Import all of your contacts from your old account to your new one. only. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Unfortunately, it did not work. I have a group of 14 people set up under Outlook 365. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 13h52. This amount includes applicable customs duties, taxes, brokerage and other fees. Thanks for the examples that have been provided so far. It's good (???) The accounts work on BT Webmail, both to receive and send. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Delays in Emails being delivered can arise from a multitude of reasons. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Customer: replied 2 years ago. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. It's very annoying and slightly weird. How can we as customers get BTs attention and ensure that there is a fix? If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. mingoslkd, call I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 11-07-2019 on For those that aren't arriving, things obviously get a little more involved. The problem is also affected by the addressee. BT L1 agent wasn't able to resolve and it has been passed to their email support team. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. This amount is subject to change until you make payment. ), on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Why? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Refunds. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on A forum where Apple customers help each other with their products. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 16:52 EST 04 Mar 2023 Does anyone have any other suggestions please?? . 26-08-2021 Below is an article to help guide you through the process. Also one of the two that I received recently was sent in December. 26-08-2021 You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Does anybody have any idea how I can resolve this, other than changing ISP. Examination of the message heads of the delayed emails might be informative. If not, how do we get a moderator involved? I changed "Authentication" to "Password" and clicked on "Save". 25-08-2021 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. It's not just that there has been a delay. 5) Set up an auto-responder message on your old email address. Email: timforrester@btinternet.com. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. omissions and conduct of any third parties in connection with or related to your use of the site. So, I did checked around it seems that smtp is not working. I know it exists because I can pick it up on ios and via BT Webmail. By posting your comment you agree to the house rules, The comments below have not been moderated, By If I changed my email address I would be bound to lose something important. We understand that you are experiencing issues sending emails. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 1) Set up an email address with a free service. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Thanks for your reply, Townman and thanks to Anne too. For additional information, see the Global Shipping Program. The worrying thing is I don't know how many other emails I'm not receiving. 2 users liked/thanked this post: Rest assured that we'll do our best to assist you or get you pointed in the right direction. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. No disrespect intended as your advice is probably based on years of experience of BTs service! Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 13-07-2019 None of the posts I have seen are the same as my problem however. I have the exact same problem. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). What does this mean? I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Typical script! I installed the outlook App on my iPad and it works perfectly I'm afraid. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I cannot find an obvious way of asking bt about this! My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Looks like no ones replied in a while. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Will post any update that I get. What does this mean? The problem usually resolves its self in a day or two. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. 10-07-2019 You may have to register before you can post: click the register link above to proceed. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Have you had the chance to try the steps in the article below? 20h13. This site contains user submitted content, comments and opinions and is for informational purposes Please update the server configuration to continue connecting to this account", with the option to cancel or update. I exited and restarted Mail and was then able to send emails again. I also feel slightly better I am not alone. I can't afford the risk.'. You can send and receive messages, but not actively manage the account. I have entered the SMTP and IMAP details correctly but it still won't send. That is because he has a Virgin Media email address, which would be deleted if he switched away. Some links in this article may be affiliate links. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. To start the conversation again, simply Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. on The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. BT Email - best practices for postmasters and senders of email. 26-08-2021 Copyright 1995-2023 eBay Inc. All Rights Reserved. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out.