(For safety reasons, drivers might not reply while theyre en route.). Log in to the app if you haven't already done so. When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. Begin typing to search, use up and down keys to navigate, enter to select. Add it to your cart by selecting +Add or Add to Cart. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Select Manage Order from the drop-down menu on the order's page. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Want to chat with your shopper? If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. Once you favorite an item the button fills in green and says Favorited. Site version: 662a6a3. To favorite an item, select the item and the heart icon below it. (For safety reasons, drivers might not reply while theyre en route. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? Contactless delivery is available with our "Leave at my door" option. . Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). You can choose to include this link in the customer notifications sent by Instacart. Authorization holds, recurring payments, and unknown charges. Adding delivery instructions can help shoppers deliver your order. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. Sign up for Instacart or log into your existing account. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. Search for specific items or browse by department. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. Give them the order ID from the link you received through text message. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Indicates whether the order received Instacart+ membership benefits. You can check your order status with the Instacart app or website. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. Include your email address to get a message when this question is answered. Repeated attempts to order prohibited items could result in account deactivation. By signing up you are agreeing to receive emails according to our privacy policy. Tracking your order and delivery. For best results, download the latest version of the Instacart. They offer no department, resource, phone number or other, for us to dispute these issues. If you'd rather review the items via the item's page itself (not in the search page), you can tap the units switch in the bottom left corner, then tap "Add to Cart". Tap the "Rate Order" button at the bottom of the screen. Tap Change. To see items your shopper has already located. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. By signing up you are agreeing to receive emails according to our privacy policy. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Press J to jump to the feed. Click Add Promo or Gift Card. Sorry, you cannot add to your order." Items may be out of stock. If your item preferences change, make sure. Spotted something you like? 2. Log in to help us get you to the right help quickly. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. "You can now do more on Instacart while paying less by getting everything you . You'll be asked to add a delivery address and your payment information. You can cancel your order by going to that page and clicking the link. link at the top of the screen to let them know if you want to add items to your order or make other changes. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Mistakes happen. for the item or something that the Shopper wouldn't expect to do. Sam's Club same-day delivery in Edinburg, PA. Order online now via Instacart and get your favorite Sam's Club products delivered to you in as fast as 1 hour. That being said the best way is to text your shopper after they start the shop with the specific item or items you want and increase your tip by about a dollar per item. Tap the "Rate Order" button at the bottom of the screen. During a watching session on the Instacart Website . In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . If you have trouble making changes, please reach out to Instacart Care. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. One rep had me delete my order and create a new order and it still did it. % of people told us that this article helped them. Tap the 3 stacked horizontal lines in the upper left corner 2. You can select other options for replacements, or choose a refund for the item instead. The Instacart app lets you track your personal shoppers progress and view item changes. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. is an easy way to view or buy them again. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Place an order on Instacart. They just can't place their opinions about that customer in the Instacart system. Select the portion of the store where the item can be found - if you are fairly certain that you know. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Thanks to all authors for creating a page that has been read 46,717 times. As an in-store shopper . When I try to add items its not giving me the option To add to my existing order. even though it may not be. In the app. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. On the website. You can quickly add the product to your shopping list right from the search page by pressing the + sign. The app looks like a carrot and may have a white background. To add or modify a tip after delivery. Click Cart in the top right. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. When its time for delivery, youll see a message in the Instacart apps order screen. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. Has anyone else experienced this? This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. To create this article, volunteer authors worked to edit and improve it over time. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The first step is actually making the purchase. Instacart Pickup. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. If you have notifications turned on, you'll also receive a notification. Rescheduling a delivery. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Learn how to implement the APIs with tutorials, how-to guides, and API . Tap the item you want to edit 5. Prompts customers to review changes before checkout. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.